Warranty Coverage & Claims
Coverage, registration, and claim support in one place.
Review coverage by product line, understand eligibility requirements, and learn how to start a warranty claim with confidence.
Warranty Information
- Report warranty issues to your installer first.
- Follow all manufacturer conditions and the owner’s manual.
- Registration may be required to activate eligibility.
- Coverage applies only to the original installation location.
- Labor, shipping, and handling may not be covered.
Eligibility Basics
Coverage by Product Line
5-Year Compressor
2-Year Parts
1-Year Remote
Register within 60 days. Licensed HVAC installation required.
1-Year Limited
Warranty
For the original registered end-user.
1-Year Limited
Warranty
Product must remain in original installation location.
How to Start a Claim
Contact Your Installer
Have your installer diagnose and document the issue. OLMO may request a technician report before honoring a claim.
- Keep proof of purchase
- Keep proof of installation
- Provide photos or videos if applicable
Prepare These Details
- Model & Serial Number
- Date of Installation
- Installer HVAC License Number if applicable
- Date & Place of Purchase
Parts, Shipping & Eligibility
Defective parts may be replaced with new or remanufactured parts within the applicable period.
If not yet registered but still within 60 days, proof of purchase and installation may be required.
Warranty periods begin on the installation date, or 120 days from manufacture if unknown.
Limitations & Exclusions
General
- Implied warranties may be limited where permitted by law.
- Express warranties cannot be altered by dealers or distributors.
Not Covered
- Labor for diagnosing, removing, installing, shipping, servicing, or handling
- Normal maintenance such as filters, cleaning, and lubrication
- Improper installation, misuse, unauthorized alteration, or operation
- Electrical issues, floods, fire, corrosion, lightning, or other forces beyond control
- Corrosion in seacoast environments and accessories not supplied by OLMO
- Units outside continental USA & Canada, refrigerant costs, or shipping damage
- Special, indirect, incidental, or consequential damages