Full Warranty Term

Warranty

Coverage, Registration, and Claims—All in One Place

Review coverage by product line and learn how to start a claim. Register on the official OLMO site to activate eligibility.


Warranty Information

Report warranty issues to your installer first. Follow all manufacturer conditions and the owner’s manual. OLMO may refuse a claim if conditions are violated.

Register

Registration is required within 60 days (per product line) at the OLMO portal.

Installer

Where required, installation must be performed by a licensed HVAC technician.

Original Location

Coverage applies only to products remaining in their original installation location.


Coverage by Product Line

Mini Split — Limited Warranty

  • Compressor: 5 years; Parts: 2 years; Remote: 1 year.
  • Must be installed by a licensed HVAC technician and registered within 60 days of installation.

TTW & PTAC — Limited Warranty

  • Unit: 1 year to the original registered end-user.
  • Register within 60 days after purchase; product must remain in the original installation location.

How to Start a Claim

Contact Your Installer

Have your installer diagnose and document the issue. OLMO may request a technician report before honoring a claim.

  • Keep proof of purchase and installation.
  • Provide photos/videos if applicable.

Prepare These Details

  • Model & Serial Number
  • Date of Unit Installation
  • Installer’s HVAC License Number (if applicable)
  • Date & Place of Purchase

Support: (786) 953-6706, 9am–5pm ET, Mon–Fri.


Parts, Shipping & Eligibility

Replacement Parts

If a part fails due to defect within the applicable period, OLMO (or distributor) may provide a new or remanufactured part at no charge. Shipping/handling are the customer’s responsibility.

Registration Window

If not yet registered but within 60 days, proof of purchase and installation may be required to complete registration and parts requests.

Start Date

Warranty periods begin on the date of original installation (or 120 days from manufacture if unknown).


Limitations & Exclusions

General

  • Implied warranties may be limited to the limited-warranty duration where permitted by law.
  • Express warranties cannot be altered or enlarged by any distributor or dealer.

Not Covered

  • Labor for diagnosing, removing, installing, shipping, servicing, or handling.
  • Normal maintenance (filters, cleaning, lubrication).
  • Improper installation, misuse, unauthorized alteration, or operation.
  • Electrical issues or interruptions; floods, fire, corrosion, lightning, or other forces beyond control.
  • Coil/piping corrosion within one mile of seacoast or corrosive body.
  • Parts not supplied/designated by OLMO; accessories (condensate pumps, line sets, etc.).
  • Units installed outside continental USA & Canada; refrigerant costs; shipping damage.
  • Special, indirect, incidental, or consequential damages (rights vary by state/province).

Official sources: olmo-comfort.com/warranty • olmo-comfort.com/page/warranty-policy