Single-Zone Systems
Alpic + Sierra
Wall-Mounted Series
Quiet, efficient room-by-room comfort with straightforward installation and smart-control options.
Warranty
Coverage, registration, and claim support in one place.
Warranty Coverage & Claims
Review coverage by product line, understand eligibility requirements, and learn how to start a warranty claim with confidence.
Official manufacturer warranty documents determine final eligibility and coverage.
Mini-split limited warranty
7-Year
Compressor
5-Year
Parts
1-Year
Remote
Protect your coverage
Start correctly. Keep the right records.
Warranty support is much easier when registration, installation records, and product information are prepared before a problem occurs.
01
Register within 60 days
02
Use a licensed installer
03
Retain your documents
04
Keep the original location
Register the system on the official OLMO portal after installation.
Open registrationMini-split coverage requires professional HVAC installation where applicable.
Keep proof of purchase, installation details, model, and serial number together.
Coverage applies to the original registered end-user and installation location.
Coverage by product line
Coverage by Product Line
Coverage differs by equipment type. Select the product family that applies to your purchase.
Most OLMO systems
Product family
Mini-Split Systems
7
Years
Compressor
5
Years
Parts
1
Year
Remote
Register within 60 days. Licensed HVAC installation is required.
TTW Units
1-Year
Limited warranty
Applies to the original registered end-user.
PTAC Units
1-Year
Limited warranty
The product must remain at its original installation location.
Eligibility essentials
What keeps a warranty claim on track
Follow the manufacturer’s conditions and the owner’s manual. Report a warranty issue to the original installer before requesting manufacturer support.
Read the official policyRegister promptlyComplete registration within the 60-day window.
Document installationRetain proof of qualified installation where required.
Keep purchase recordsSave the invoice and the date and place of purchase.
Maintain original useCoverage follows the registered end-user and location.
!
Important: Labor, diagnosis, removal, installation, service, shipping, and handling may not be covered by the manufacturer’s limited warranty.
Claim process
How to Start a Claim
Begin with a diagnosis, then collect the information needed to document the issue.
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1
Diagnosis
Contact your installer first
Have the installer diagnose and document the issue. OLMO may request a technician report before honoring a claim.
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2
Documentation
Prepare the system records
Gather the model and serial number, installation date, purchase record, and installer information.
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3
Evidence
Add photos or video when applicable
Clear visual documentation can help the installer and warranty team evaluate the issue.
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4
Support
Contact warranty support
Once the issue is diagnosed and documented, contact support with the complete claim information.
How coverage is administered
Parts, Shipping & Eligibility
These details explain when coverage starts and how eligible replacement parts may be handled.
Replacement parts
Defective parts may be replaced with new or remanufactured parts during the applicable warranty period.
Registration window
If registration is still within 60 days, proof of purchase and installation may be required.
Coverage start date
The warranty begins on the installation date, or 120 days from manufacture when that date is unknown.
Read before filing
Limitations & Exclusions
This summary helps explain common limitations. The official OLMO warranty policy controls if any summary differs from the manufacturer’s documents.
Labor, service, and maintenance +
- Labor for diagnosis, removal, installation, service, shipping, or handling
- Normal maintenance including filters, cleaning, and lubrication
- Refrigerant costs and damage that occurred during shipping
Installation, operation, and environment +
- Improper installation, misuse, unauthorized alteration, or improper operation
- Electrical issues, flood, fire, lightning, corrosion, or forces beyond control
- Seacoast corrosion and accessories not supplied by OLMO
Location, damages, and legal limits +
- Units located outside the continental United States and Canada
- Special, indirect, incidental, or consequential damages
- Implied warranties may be limited where permitted by law
- Dealers and distributors cannot alter the express warranty
Official warranty resources
Manufacturer documents always control coverage.
Use OLMO’s official portal to register your equipment and review the complete limited-warranty policy.
OLMO warranty support