Refund policy

OLMOHVAC.com Return, Refund and Cancellation Policy

Last Updated: August 13, 2026

We want customers to be satisfied with their purchase from OLMOHVAC.com. Please review the following requirements before requesting a cancellation or return.

This policy applies to eligible products purchased directly from OLMOHVAC.com.

30-Day Return Window

Eligible products may be returned within 30 days of delivery.

To qualify for return, equipment must be unused, uninstalled, unmodified, complete, and in resalable condition with its original packaging, manuals, accessories, and included components.

Proof of purchase or an OLMOHVAC.com order number is required.

Used or installed equipment is not eligible for return.

Return Authorization

Please contact OLMOHVAC.com before shipping a return.

Our team will review the request and provide return authorization and shipping instructions when the return is eligible.

Do not ship equipment back without authorization unless our team specifically instructs you to do so.

Return support:

Email: sales@olmohvac.com
Phone: 214-452-5143

Order Cancellations

Orders may begin processing immediately after they are submitted.

If an order is canceled after processing has begun but before shipment, a cancellation fee of approximately 4% to 6.5% may apply to cover non-refundable payment processing, warehouse handling, and administrative costs.

Once an order has shipped, it is subject to the standard return policy, including applicable freight and restocking charges.

Contact us as soon as possible if you need to cancel an order.

Restocking Fees

Unopened, Unused, Refused or Undeliverable Products

A 10% restocking fee generally applies when the product and original packaging remain in completely new and resalable condition.

Once an order has left the warehouse, applicable outbound and return shipping expenses are the customer's responsibility unless the return resulted from an error by OLMOHVAC.com or another approved exception.

Unjustified freight refusals, incorrect delivery information, or missed delivery appointments may result in shipping and restocking charges.

Opened Packaging

Products with opened or damaged packaging may be subject to a 20% to 50% restocking fee, depending on the condition of the equipment and packaging.

The product must remain unused, uninstalled, complete, and resalable.

Scratches, marks, missing components, altered wiring, bent components, packaging damage, or other deterioration may increase the deduction from the refund or make the product ineligible for return.

Used or Installed Equipment

Products that have been installed, operated, modified, damaged after delivery, or returned incomplete are not eligible for return.

Multi-Zone System Compatibility

Customers purchasing custom multi-zone combinations are responsible for confirming that indoor and outdoor units are compatible with the manufacturer's approved combination requirements.

Contact OLMOHVAC.com before ordering if you need assistance confirming a system configuration.

Return requests remain subject to the standard 30-day return window and all other conditions in this policy.

Return Shipping

Unless the return is caused by an error by OLMOHVAC.com or another specifically approved exception, the customer is responsible for return freight.

For orders originally shipped with free shipping, the actual outbound shipping expense may also be deducted from the refund.

When appropriate, OLMOHVAC.com may provide a prepaid freight document using our negotiated carrier rates and deduct applicable shipping charges from the refund.

Customers may also be permitted to arrange their own return carrier when approved in advance.

Preparing Freight Returns

Equipment should be returned using the original packaging whenever possible.

Include all manuals, accessories, inserts, controllers, and other components originally supplied with the product.

Do not write directly on manufacturer cartons or permanently attach shipping labels to them.

Products originally shipped on a pallet should be returned on a suitable pallet. Keep cartons upright, secure them to the pallet, protect the shipment with stretch wrap, and place freight labels on the protective wrapping rather than directly on the product cartons.

Damage caused by inadequate return packaging may reduce the refund.

Shipping Damage

Inspect freight shipments carefully before signing the delivery receipt.

If damage is visible, photograph the shipment and describe the damage on the carrier's delivery receipt before signing.

For significant freight damage, you may refuse delivery and immediately contact OLMOHVAC.com.

For minor shipping damage, document the condition with the carrier and contact us promptly with photographs and your order number.

Minor cosmetic imperfections that do not affect operation may not qualify for free return shipping or replacement.

Refund Processing

Returned equipment is inspected after it reaches the receiving warehouse.

Approved refunds are issued to the original payment method after inspection and applicable deductions.

Please allow up to 10 business days after the returned product is received for inspection and refund processing.

Actual posting time after a refund is issued may depend on your bank or payment provider.

Open Box Products

Return requests for products specifically sold as Open Box must be made within 7 days of delivery.

Open Box equipment must remain unused and include all original parts, manuals, accessories, and available packaging.

Installed or used Open Box equipment is not eligible for return.

Eligible Open Box returns are subject to a 20% restocking fee after inspection. Additional deductions may apply if the product is damaged during return transportation because of inadequate packaging.

Cosmetic imperfections disclosed or reasonably associated with an Open Box product are not grounds for free return shipping.

Delivered or Stolen Shipments

Customers are responsible for providing a secure delivery location and coordinating delivery with the carrier.

OLMOHVAC.com is not responsible for theft occurring after a carrier has confirmed successful delivery, except where otherwise required by applicable law.

Our Error

If OLMOHVAC.com ships an incorrect product because of our error, contact us promptly.

Once confirmed, we will coordinate the appropriate corrective action and applicable return transportation.

Contact Us

OLMOHVAC.com
Operated by Comfortside West LLC

3900 North Dallas Avenue
Lancaster, TX 75134
United States

General support: support@olmohvac.com
Phone: 214-452-5143