Shipping & Delivery

Shipping & Delivery

On-Time Freight, Clear Coordination

Orders leave quickly, most ship via LTL on pallets, and deliveries can be scheduled with the dispatcher using your provided phone and email.

Fast Processing Orders ship quickly
Palletized Freight Large systems ship LTL
Tracking Included Updates by email
Support Available Before and after delivery
LTL Carrier: Appointment may be required.
Contact Info: Phone & email shared with dispatch.
Palletized
1

Shipping & Delivery

  • Orders received on weekdays before noon are prepared within 24–48 hours.
  • Most orders ship in 1–2 business days.
  • Typical transit time is 3–6 business days.
  • Tracking is emailed once the order ships.
  • Large systems usually ship via LTL on pallets and may require a delivery appointment.
  • Your phone and email may be provided to the carrier or dispatcher for coordination.

Typical Transit Time (Business Days)

Typical transit time map
1–2 Days 3–4 Days 5–6 Days 6+ Days
2

Important Delivery Information

Secure Location

Customer is responsible for a safe delivery environment; not liable for packages stolen or lost after delivery confirmation.

Address Changes

Changes after freight ships may incur fees of 15% or more depending on size and weight.

Access & Liftgate

Confirm curbside access; request liftgate service if needed during scheduling.

3

Smallwares & Accessories

Smallwares and accessories

Smaller items such as installation kits, smart connectivity dongles, TTW sleeves, remotes, and small accessories may ship via parcel services like FedEx.

Signature may not be required when ordered individually.

We recommend a secure delivery location.

4

Inspect Before Signing

What to Look For

  • Crushed corners
  • Punctures, including forklift marks
  • Torn shrink-wrap
  • Wet cartons
  • Visible dents
  • Rattling inside the box

How to Note It

Write comments on the delivery receipt before signing, take photos, and refuse major damage if necessary.

Need Help? Contact support with photos and your order number.

Delivered with Care. Backed by Support.

Our team and carrier partners work together to ensure your equipment arrives safely and on schedule.

Fast & Free Shipping Free shipping on orders over $300.
Appointment Freight LTL shipments can be scheduled with dispatch.
U.S.-Based Support Real people, real help from our U.S. team.
Authorized Dealer Genuine OLMO products with full manufacturer support.