Support OLMO

Returns & Cancellation

We want you to be completely satisfied with your OLMO purchase. Please review our return and cancellation policy below.

Hassle-Free Returns

30-Day Return Window

Secure & Reliable Service

30-Day Returns

You have 30 days from delivery to request an eligible return.

Item Condition

Items must be unused, uninstalled, and in resalable condition.

Proof of Purchase

A valid order number or receipt is required to process your return.

Refunds

Refunds are issued after inspection to the original payment method.

Returns Policy

We accept returns within 30 days from delivery for eligible unused OLMO products purchased directly from olmohvac.com. Items must be unused, unmodified, uninstalled, complete, and returned in original packaging.

Return Steps

1. Contact Us Reach our support team to request authorization.

2. Pack Your Item Securely pack the item in original packaging.

3. Ship It Back Use the return label or carrier instructions provided.

4. Get Your Refund Once received, we inspect and issue your refund.

Return shipping costs may apply unless the return is due to our error or an approved defect claim.

Cancellation Policy

Orders may begin processing immediately after placement. Once processing starts, cancellation fees may apply. After shipment, cancellations follow the full return policy.

How to Cancel

Contact our support team as soon as possible with your order number. We will confirm whether cancellation is still available.

Please Note

Orders canceled after processing but before shipment incur a 4%–6.5% cancellation fee to cover non-refundable processing, warehouse handling, and administrative costs.

Restocking Fees

Unopened / Refused

Applies when product and packaging are in 100% new condition. Customer pays shipping both ways after warehouse departure.

10% Restocking

Opened Packaging

Applies based on condition. Product must be resalable and free from installation, use, wear, damage, or missing parts.

20%–50% Fee

Used / Installed

Used, modified, installed, incomplete, or damaged items are not eligible for return.

Not Eligible

Incorrect multi-zone combinations may be ineligible after 30 days from delivery. Refusals still incur shipping and restocking fees.

Preparing Shipment

Packaging

Use original packaging with manuals, accessories, and inserts.
Do not write or place labels directly on original boxes.

Packing

Pack exactly as shipped.
If palletized originally, use a pallet again.
Keep cartons upright, strap to pallet, and wrap in stretch film.
Apply return labels on the stretch wrap, not the cartons.

Shipping, Inspection & Refunds

Shipping

Customer pays all return freight.
Free Shipping orders are charged original outbound shipping plus return freight.
If our error, we cover freight for the correct replacement.
Notify us within 30 days of delivery for eligibility.

Refunds

Returns are inspected upon receipt.
Please allow up to 10 business days after receipt for credits to apply.
Refunds are issued to the original payment method and based on condition.

Minor cosmetic imperfections may not qualify for free return shipping or replacement

Limitations, Open Box & Support

Not Covered

Labor, diagnosis, removal, installation, shipping, service, or handling.
Normal maintenance.
Improper installation, misuse, unauthorized alteration, or operation.
Used, installed, modified, incomplete, or missing-part returns.
Minor damages prior to delievery
Stolen shipments after confirmed delivery.

Open Box Return Policy

Open Box returns must be requested within 7 days of delivery.
Unit must be unused and returned with all parts, manuals, and original packaging.
Installed or used items are not eligible.
Refunds are issued after inspection minus a 20% restocking fee.

Need help? Call 214-452-5143 or email sales@olmohvac.com.

Return Request Form

Complete this form before sending any item back. Submitting a request does not automatically approve a return, refund, exchange, or cancellation. Our team will review the order, condition, timing, and policy eligibility before providing next steps.

First Name Last Name Email Phone Number Order Number Delivery Date Product SKU / Model Number Quantity Returning Reason for Return Product Condition Has the unit been installed or used? Is original packaging available? Preferred Resolution Additional Notes For damage or condition review, our team may request photos before approving next steps. The hidden Hulk Form Builder ID marker is set as OLMO_RETURN_REQUEST_FORM for the final Hulk app embed.

I understand that submitting this form does not automatically approve a return, refund, exchange, or cancellation, and I should not ship anything back until OLMO provides return instructions.

Need Help?

Our support team is here for returns, cancellations, authorization, and shipping questions.

Return Authorization Submit your request before shipping items back.

Email Support sales@olmohvac.com

Phone Support 214-452-5143

Return Authorization Submit your request before shipping items back.

Inspection Process Every item is checked upon receipt.

Freight Guidance Review packaging and return freight requirements.

Authorized Dealer Genuine OLMO products from an authorized dealer.