Terms of service

Terms of Service

Last Updated: August 13, 2026

Welcome to OLMOHVAC.com.

OLMOHVAC.com is an online HVAC equipment store operated by Comfortside West LLC, located at 3900 North Dallas Avenue, Lancaster, Texas 75134, United States. Throughout these Terms of Service, the terms “OLMOHVAC.com,” “we,” “us,” and “our” refer to Comfortside West LLC and the OLMOHVAC.com storefront.

These Terms of Service govern your use of OLMOHVAC.com, including your use of the website and your purchase of products through the website. By accessing our website, creating an account, submitting an order, or purchasing a product, you agree to these Terms of Service and the policies incorporated into them.

If you do not agree to these Terms, please do not use the website or purchase products through OLMOHVAC.com.

1. Online Store and Eligibility

You may use this website only for lawful purposes.

By submitting an order, you represent that you are legally capable of entering into a binding agreement and that the billing, shipping, payment, and contact information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of any account credentials associated with your account.

2. Products and Product Information

OLMOHVAC.com sells HVAC equipment, including ductless mini split systems, multi-zone systems, PTAC units, through-the-wall systems, installation accessories, replacement components, and related products.

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, compatibility information, pricing, and availability. Manufacturers may revise specifications, designs, components, packaging, or documentation without notice.

Product photographs are provided for reference and may not always represent every component included with a particular model or configuration. Customers should review the product description, specifications, model numbers, and included components before placing an order.

If you have questions regarding product compatibility or system configuration, please contact us before ordering.

3. HVAC Sizing, Compatibility and Installation

Selecting properly sized and compatible HVAC equipment is important.

Information provided by OLMOHVAC.com, including sizing guidance, product comparisons, technical information, calculators, recommendations, or customer-support assistance, is intended to assist customers but does not replace an on-site evaluation by a qualified HVAC professional when one is appropriate.

Customers are responsible for confirming that equipment is suitable for their intended application and complies with applicable building codes, electrical requirements, permitting requirements, refrigerant regulations, and other local requirements.

Certain manufacturers may require installation by a licensed or qualified HVAC professional, product registration, or other conditions for warranty eligibility. Customers should review the applicable manufacturer warranty before installation.

4. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the products shown in your order.

An automated order confirmation does not necessarily constitute final acceptance of an order. We reserve the right to review, accept, decline, modify, or cancel an order when reasonably necessary, including for suspected fraud, payment problems, pricing errors, inventory discrepancies, shipping restrictions, or product availability issues.

If an order cannot be fulfilled, we will attempt to contact you using the information provided with the order.

5. Pricing and Payment

Prices displayed on OLMOHVAC.com are shown in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, and product availability may change without notice. The price applicable to an order is generally the price shown when the order is submitted, except in cases of obvious pricing or technical errors.

Applicable taxes and shipping charges, if any, are calculated or disclosed during checkout.

Payment must be successfully authorized before an order can be fulfilled.

We reserve the right to correct typographical, pricing, or technical errors. If a material pricing error affects an order that has already been submitted, we may contact you to provide the correct price or cancel and refund the affected order.

6. Shipping and Delivery

Orders are shipped in accordance with our Shipping Policy.

Large HVAC systems commonly ship by palletized less-than-truckload freight, while smaller products and accessories may ship by parcel carrier.

Shipping and transit dates are estimates rather than guarantees. Delivery may be affected by carrier scheduling, weather, customer availability, freight conditions, inventory location, or events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable telephone number.

Freight customers should inspect shipments before signing the delivery receipt. Visible shipping damage should be documented with the carrier and photographed. Major freight damage may justify refusing the shipment.

For complete shipping terms, please review our Shipping Policy:

https://olmohvac.com/policies/shipping-policy

7. Cancellations, Returns and Refunds

Orders may begin processing shortly after they are placed. Cancellation fees may apply once processing has begun.

Eligible unused and uninstalled products may generally be returned within 30 days of delivery, subject to the conditions, freight charges, restocking fees, authorization requirements, and exclusions described in our Refund Policy.

Used or installed products are generally not eligible for return.

For complete terms governing cancellations, returns, restocking fees, return freight and refunds, please review:

https://olmohvac.com/policies/refund-policy

The Refund Policy is incorporated into these Terms of Service.

8. Warranties

Products sold through OLMOHVAC.com may include manufacturer warranty coverage.

Warranty duration, registration requirements, installation requirements, exclusions, covered components, and claim procedures vary by product and manufacturer.

Manufacturer warranty coverage is separate from the OLMOHVAC.com return policy.

Installation labor, removal, diagnosis, refrigerant, shipping, and related service expenses are not included unless specifically stated by the applicable warranty.

Customers should review the warranty applicable to their equipment before installation.

9. Third-Party Services

OLMOHVAC.com is hosted using Shopify and may use third-party services for payment processing, financing, shipping, analytics, fraud prevention, marketing, customer support, and other website functionality.

Your use of certain third-party services may also be governed by the terms and privacy policies of those providers.

OLMOHVAC.com is responsible for products purchased directly from OLMOHVAC.com. Shopify and other technology providers are not the seller of the HVAC equipment purchased from this store.

10. Intellectual Property

The OLMOHVAC.com website, including its original text, graphics, layout, website design, photographs, tools, and other original content, is protected by applicable intellectual-property laws.

Product names, manufacturer trademarks, logos, photographs, and other manufacturer-owned materials remain the property of their respective owners.

Nothing on this website grants users the right to reproduce, distribute, commercially exploit, or misrepresent our website content or third-party intellectual property without appropriate authorization.

11. Prohibited Uses

You may not use OLMOHVAC.com to engage in fraudulent activity, interfere with the operation or security of the website, transmit malicious software, impersonate another person or business, scrape or access the website through abusive automated means, violate applicable law, or infringe the rights of OLMOHVAC.com or any third party.

We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.

12. Disclaimer

We make reasonable efforts to maintain accurate and useful information on OLMOHVAC.com. However, website information may occasionally contain errors, omissions, outdated specifications, or other inaccuracies.

Except for warranties expressly provided by us or by the applicable manufacturer, products and website services are provided subject to applicable law without additional warranties created solely by information appearing on the website.

Nothing in these Terms limits rights or remedies that cannot legally be waived under applicable law.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Comfortside West LLC and OLMOHVAC.com will not be responsible for indirect, incidental, special, or consequential losses resulting from use of the website or products purchased through the website.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

Customers remain responsible for proper product selection, installation, maintenance, operation, and compliance with applicable codes and regulations.

14. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Comfortside West LLC, OLMOHVAC.com, and their employees, representatives, contractors, and service providers from claims or losses arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

15. Privacy

Our collection and use of personal information is governed by our Privacy Policy:

https://olmohvac.com/policies/privacy-policy

16. Governing Law

These Terms are governed by the laws of the State of Texas and applicable federal law, without regard to conflict-of-law principles.

Any dispute will be subject to the courts having appropriate jurisdiction over Comfortside West LLC, except where applicable law requires otherwise.

17. Changes to These Terms

We may update these Terms periodically to reflect changes to our business, website, services, policies, or applicable law.

The updated version will be posted on this page with a revised “Last Updated” date.

18. Contact Information

Questions regarding these Terms or purchases made through OLMOHVAC.com may be directed to:

OLMOHVAC.com
Operated by Comfortside West LLC
3900 North Dallas Avenue
Lancaster, TX 75134
United States

Phone: 214-452-5143
Email: support@olmohvac.com